FAQ Page
Q. What is Sodium Hydroxide (Lye) and why do we use it?
- Lye creates a chemical reaction with oils which is what makes soap. For more detail, we have listed how and why we use all of our ingredients here
Q. Organic Coconut Oil Vs Palm Oil
- The environmental impact of coconut oil is very low. Growing coconuts doesn’t require pesticides or herbicides, and coconuts are harvested by hand, instead of by a giant tractor. Palm oil monofarming has caused mass deforestation resulting in loss of wildlife and natural habitats, whereas good coconut farms tend to be intercropped with a variety of plants.
Q. My order hasn't arrived?
- If its been 3 - 5 working days then please send us an email and we will chase your order up for you and find out where it is.
Q. How will my order be shipped?
- We will be using Royal Mail for all of our delivery purposes.
Q. When will my order be shipped?
- For UK deliveries if you place your order before 3pm your order will be with you within 3 - 5 working days. We don't deliver over the weekends so if you place your order by 3pm on Friday it will be delivered between Monday and Friday of next week. For international shipping times please email foxandowlsoapco@gmail.com
Q. Do you accept international orders?
- Yes we do, please contact foxandowlsoapco@gmail.com for a delivery quote before ordering. We do advise if the cost of shipping is going to be significantly more than the order.
Q. Is your packaging recyclable?
- Yes, all our packaging can be recycled.
Q. Are tins suitable for washing and/or dishwasher safe?
- Unfortunately not, our tins are designed for storage and 100% food safe, but they are not suitable for submerging in water. They can be cleaned using a damp sponge and dried immediately.
Q. Will the tin rust?
- Normally no. However, if the tin is subjected to moisture that compromises the seal or immersed in water the coating of the tin then rusting can occur.